Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.
The Information We Collect:
This notice applies to all information collected or submitted on the Queen City Graphics website. On some pages, you can send us an email and make inquiries on products or pricing. The following information can be collected on these pages:
Queen City Graphics may also gather non-identifying data through aggregated tracking information derived mainly by tallying page views throughout our site. We may break down overall usage statistics according to a user's domain name, browser type, and MIME type by reading this information from the browser string (information contained in every user's browser).
The Way We Use Information:
We use the information you provide about yourself only to respond to your inquiry or comment. We do not share this information with outside parties.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
Any aggregated information we collect is not correlated with data about individual users. We use summaries of this aggregated data to better design our website and to monitor its function.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above.
Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Our Commitment To Children's Privacy:
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
How To Contact Us
Should you have other questions or concerns about these privacy policies, please feel free to contact us.
* New accounts may require "Payment" in full prior to production
being scheduled. Approved company checks, or credit cards are
* Net terms are available with approved credit, and may be
suspended at anytime. Past due accounts will be charged 1.5% interest
per month. Shipments may be suspended until the account is current.
* Each returned check is subject to $35.00 service fee.
Cancellations / Returns
* Any cost incurred prior to the change or cancellation of an
order will be invoiced to the customer. This may include, but not be
limited to art services already in progress or revenues lost if
production time was blocked and then canceled.
* We ask that you choose your garments carefully, especially size.
Once they are customized, we cannot take them back. Distinctive Togs
cannot issue refunds on any special or personalized orders.
If you wish to return a product you purchased from Queen City Graphics
please contact us at (513) 330-5506 to receive an RMA (Return
Merchandise Authorization) number. All returns must have an RMA, and all
RMA's must be requested within ten (10) days of receipt of said
product. All items are guaranteed to be as described or you may return
it if an RMA is requested within ten (10) days of receipt of said
product, see 'Refund Request' below. All claims for broken, defective or
damaged product must be made within ten (10) days of receipt of said
product, see applicable section below.
Refund Request: In the unlikely even that the product
you receive is not what you expected, or you have simply changed your
mind about your purchase, we will be happy to give you a full product
refund less shipping charges. However, if your products has been
personalized with logos, names or dates, these items canot be returned.
All of our products are described in detail on our website and we do our
best to educate our customers before they make a purchase, or we may
supply prototypes and or samples when personalizing. If errors are made
or mistakes due to Distinctive Togs mistakes please contact us for an
RMA. An RMA must be received within ten (10) days of receipt of the
product. The customer is responsible for returning the unopened package
in re-saleable condition with insured shipping paid delivered to the
location from which it was sent. Pack the items securely and insure the
package for the purchase price of the merchandise. We do not issue
credit until the item is back in our hands and insurance protects you
against the package being lost or damaged in transit.
Damaged Product: Pieces damaged in shipping may be
returned for full refund including shipping costs, repair or replacement
if replacement is available. Please contact Distinctive Togs
immediately to obtain an RMA within ten (10) days of receipt of the
damaged product. All packing materials must be kept regardless of
apparent damage to packaging. The damaged goods must be returned to the
location from which it was sent before a replacement or refund will be
Defective Product: In the unlikely event that the
customer receives defective product, the customer will receive a full
product refund including shipping charges or the defective items will be
replaced if replacement is available. Please contact Distinctive Togs
to obtain an RMA within ten (10) days of receipt of the defective
product. Pack the items securely and insure the package for the purchase
price of the merchandise. We do not issue credit until the item is back
in our hands and insurance protects you against the package being lost
or damaged in transit.
* Liability for infringement of designs made per customer's art is assumed by the customer.
* The customer shall provide "proof of right to use" such designs when questioned by a third party.